Privacy & Store Terms

Privacy

We collect contact details, enquiry and order information, personalisation, uploaded files and gift recipient details to answer enquiries, complete orders and bookings, arrange delivery and refunds, and keep business records.

Google Analytics uses cookies and usage data to measure website activity. Cloudflare Turnstile processes browser and network information to prevent spam. Cookies and browser storage remember your cart and unfinished forms.

Information is held in our business systems and with service providers for checkout, payments, delivery, email, storage, analytics and security. We take reasonable steps to protect it. Providers may process information overseas, including in the United States, Canada and Singapore. Shopify provides checkout and order processing for our store. It also uses customer data from this store and interactions with other merchants and Shopify to provide and improve services, including personalised shopping and advertising. See Shopify's Consumer Privacy Policy.

Contact us below to request access or correction, or to make a privacy complaint. We will investigate and respond.

Store terms

Your purchase is from Creative Inking through Shopify checkout. Prices, delivery charges and the order total are shown before payment.

Delivery

Custom work generally takes 2 to 4 weeks before dispatch. Postage time is additional. Delivery options and charges are shown at checkout. Digital gift cards are delivered by email using the details selected when ordering.

Returns & refunds

For goods with a major failure, you can choose a refund or replacement. For other problems with goods or services, we provide the remedy required by the Australian Consumer Law . This also applies to personalised items. Contact us with your order details and the problem to arrange an assessment and any return.

Contact

Creative Inking
ABN: 79 304 239 943
53 Petrel Ave, Mermaid Beach QLD 4218, Australia
[email protected]
0402 626 218